Customer Success

Your questions will turn into new ideas.

Any questions?

FAQs that actually get you somewhere.

General:

Can I use the software for free?

With an OnPage.org FREE account, you can analyze your website for free. OnPage.org FREE is ideally suited for smaller websites up to 100 URLs. With our innovative tools you can analyze your website just like a real pro. Learn more here: onpage.org/product/free/.

Do I have to pay for support?

Of course not! We are always there for you and would never charge you for support.

What’s the contract duration of an OnPage.org account?

There’s no contract commitment at OnPage.org. If you pay one month in advance, the whole power of the OnPage.org software will be at your disposal. The account will be extended automatically and can be cancelled within a 14 days’ notice to the respective pay day. If you want to, you can also conclude a long-term contract – feel free to contact our Business Development team via business@onpage.org on that.

How can I cancel my account or a single project?

Canceling is easy: simply let us know via email to support@onpage.org.

Regarding your account:

Can I upgrade my account?

You can upgrade your account at any time in your account settings. If you have any questions, our Business Development team is always happy to help.

upgrade account options

I have a Pro account. Can I pay by invoice?

You can pay by invoice at OnPage.org. Please contact our Business Development team via business@onpage.org for your individual settlement.

Will you send me my invoice via mail or email? Where can I find them?

As soon as you have provided us with your email address, we will send you your invoice via mail. If you prefer to receive it via mail, simply let us know via support@onpage.org, as it has to be explicitly requested with every invoice.

Regarding Crawling:

Can I start a new crawl right away if necessary?

You can start a new crawl in your account at any time. Just hit the Re-Crawl button in your account!

crawling options

The crawl wasn’t successful. What now?

Please give us a call or mail us via support@onpage.org. We will take care of it immeadiately and restart your crawler. This won’t affect your crawl budget

How can I exclude robots.txt from the crawl?

At OnPage.org, you can modify your crawler settings. These include also the robots.txt settings. In “Crawler Settings”, you can decide whether or not you would like to include the robots.txt file in the crawl. Pleas note that robots.txt settings can’t be modified in the OnPage.org FREE acount.

crawling options

How many pages can be crawled? Can I crawl larger websites with the software?

The number of crawled URLs depends on your booked package. With a Pro account, up to 50.000 subpages can be crawled. With a Business package, up to 1.000.000 pages can be crawled. With our customizable pricing model, you can easily increase your crawling capacities. Learn more about it here: onpage.org/product/pricing/ or contact our Business Development team at business@onpage.org.

How many crawls are included every month?

The number of crawls per month is unlimited. You can re-crawl your website whenever and as often as you like.

Regarding features:

Which languages are included in the TF*IDF tool?

Currently, you can there are 8 languages included in our TF*IDF: German, English, French, Spanish, Russian, Portuguese, Turkish and Dutch. Even more languages are in the making. However, you can always go global with your TF*IDF requests for top terms in Google.

Can I download the reports?

You can download any report as CSV or Excel file.

support

Get to know OnPage.org

Supertutorials

Supertutorials

We'll show you step by step how to optimize certain areas of your website and provide you with handy hints on how to use the OnPage.org software.

Webinars

Webinars

Sign up for our live webinars and get introduced to our software. But better hurry up – the number of seats is limited!

Tool Tour

Tour

Join our Professor Serpino on a tour through our software interface and let him guide you through our reports. Benefit from our genuine master’s expertise!

Haven’t found an answer to your question yet?
Feel free to contact us at any time.

Call or email us:
(+44) 20-3514-7104
support@onpage.org
Jerome Mond | Christoph Loose | Alex Breitenbach

“Super fast, extremely qualified and always kind support – both via phone and mail.”Dominik H., Karlsruhe
“Their Customer Support is unbelievably fast, kind and rewarding. Problems are solved in no time.”Anonym
“Incredibly fast response times. And their expertise is in no way inferior.”Julian D., München
“High quality service. If you need help, you’ll get it in an instant.”Anonym
“Insane reaction times and an outstanding service that’s innovative, customer-oriented – and extremely rare these days.”Rudi K., München
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